Terms and Conditions of Use

1. Parties

This agreement is entered into between NiMa Solutions LLC ("NiMa", "the Provider"), a company incorporated in the State of Wyoming, United States, and the healthcare center, clinic, practice, or independent professional that has contracted the service ("the Client"). Individual system users (administrators, professionals, administrative staff) act on behalf of and under the responsibility of the Client.

2. Service Description

MediNima is a clinical management platform that enables scheduling, appointment management, electronic health records (EHR), billing, waiting room management, and related functions. NiMa makes the platform available to the Client as a software-as-a-service (SaaS) offering under the terms set forth herein.

3. Data Ownership — the Client is the Data Controller

All data uploaded by the Client and its users to MediNima (patient data, clinical records, health information, billing data, and any other content) is the exclusive property of the Client. The Client acts as the data controller under applicable data protection law, including Argentina's Law 25.326 on Personal Data Protection.

NiMa acts solely as a data processor: it stores and processes data on behalf of and under the instructions of the Client, does not use the data for its own purposes, and treats all data with strict confidentiality.

Upon termination of the contractual relationship, the Client may request the export of their data or its permanent deletion from NiMa's servers within a maximum of 30 days from the request.

4. Limitation of Liability — Content is the Client's Responsibility

NiMa is not responsible for the accuracy, completeness, lawfulness, timeliness, or use of content uploaded to the platform by the Client or its users. The Client warrants that:

• It has obtained the informed consent of patients whose data is recorded, to the extent required by applicable law.
• It complies with all legal obligations applicable to the practice of medicine, dentistry, or other health disciplines.
• It grants access to its users with due diligence and is responsible for actions taken by those users within the system.

NiMa assumes no liability for medical errors, incorrect diagnoses, data loss caused by the Client's conduct, or the Client's failure to comply with applicable regulations.

5. Security and Confidentiality

NiMa implements reasonable technical and organizational measures to protect data hosted on the platform, including:

• AES-256-GCM encryption for protected health information (PHI).
• Per-tenant data isolation: each client's data is inaccessible to other clients.
• Periodic backups with retention periods defined in the contracted plan.
• Restricted access by NiMa personnel, limited to technical support and maintenance purposes.

NiMa does not guarantee the absolute security of any system and assumes no liability for incidents resulting from causes outside its reasonable control (third-party attacks, force majeure, infrastructure provider failures).

6. Service Availability

NiMa makes its best effort to keep the platform continuously available. No specific service level agreement (SLA) is guaranteed unless agreed to in writing. NiMa reserves the right to perform scheduled maintenance, with reasonable advance notice.

7. Accounts and Credentials

The Client is responsible for maintaining the confidentiality of all user credentials. NiMa is not liable for unauthorized access resulting from the exposure of credentials by the Client or its users.

8. Billing, Default, and Suspension

The service is billed according to the contracted plan. Non-payment within the agreed period may result in temporary suspension of access. NiMa will notify the Client before proceeding with any suspension. Client data is retained for at least 30 days after suspension to allow recovery.

9. Data Portability and Deletion

The Client has the right to request at any time:

• Data export in a standard format (CSV, JSON, or other as available).
• Permanent deletion of their data from NiMa's servers, to be completed within a maximum of 30 days from the request.

The exercise of data subject rights (access, rectification, erasure, objection) over patient data is the responsibility of the Client; NiMa may provide technical assistance when required.

10. Changes to These Terms

NiMa may modify these terms with 30 days' notice communicated by email to the Client's registered contact. Continued use of the service after that period implies acceptance of the changes.

11. Governing Law and Jurisdiction

This agreement is governed by the laws of the Argentine Republic, in particular Law 25.326 on Personal Data Protection and related regulations. For any dispute that cannot be resolved directly, the parties submit to the jurisdiction of the ordinary courts of the City of Buenos Aires, waiving any other jurisdiction that may apply.

NiMa Solutions LLC, as an entity incorporated in Wyoming (USA), complies with international data transfer requirements established by Argentine law to the extent applicable.

12. Contact

For inquiries about these terms, exercise of rights, or security incident notifications: [email protected].